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Customer experience · Portfolio project

Listen closer.
Respond with care.

Northside is an interactive feedback workspace for a fictional business, designed to make the next step clear.

Visit live site ↗
Portfolio demo · Fictional business and sample data
Northside landing page with a sample customer feedback card
The published landing page, introducing a fictional customer care workflow.
RoleIndependent portfolio project
FocusFeedback and customer care
ExperienceInteractive demo

The idea

Feedback can get lost between receiving a comment and deciding what to do next. Northside brings sample ratings, notes and follow-ups into one workspace so a team can see the context and choose a response.

The interface pairs a calm, readable inbox with a clear path from feedback to review and follow-up.

What you can explore

Review fictional customer feedback, explore response drafts and try the workflow for follow-ups and goodwill offers.

Responses, customer messages, goodwill offers and public review integrations are simulated. No AI service is called and no messages are sent.

See the workflow in action.

Explore Northside with fictional customer data in the public portfolio demo.

Visit live site ↗